Restaurant FOH Supervisor Training Manual

A complete leadership guide for your Front-of-House Supervisor.

Whether you’re promoting from within, hiring a new Supervisor, or simply raising the bar for your team’s leadership standards — one thing's for certain: they need the right foundation to succeed. This comprehensive 43-page FOH Supervisor Training Manual gives them exactly that: a clear, professional framework for leading shifts with confidence, supporting staff, and elevating the guest experience — so you can trust the floor is in capable hands, even when you, and your Restaurant Manager, aren't there.

What’s Included:

• FOH Leadership & Team Management → How to lead the floor with authority and clarity — including how to supervise effectively, coach in the moment, delegate, foster accountability, and encourage ownership across the team

• Professional Workplace Conduct → Clear expectations around cell phone use, team socializing, communication, professional boundaries, attendance, reliability, and proper oversight of staff discounts

• Service Standards & Guest Experience → How to model and enforce exceptional service, resolve guest complaints with professionalism, encourage teamwork, maintain a polished environment, and set the tone for the entire shift

• BOH–FOH Coordination → Best practices for collaborating with the kitchen, managing expo flow, maintaining shared spaces, and ensuring smooth cross-department communication

• Workplace Culture & Conflict Resolution → How to build morale, recognize achievements, address interpersonal issues, facilitate difficult conversations, and resolve conflicts constructively

• Progressive Discipline & Accountability → Step-by-step guidance on handling ongoing performance issues, documenting corrective action, and understanding their role in the disciplinary process

• Administrative Support → A breakdown of the admin tasks a supervisor may oversee — including cashouts, tip-outs, ordering, shift logs, training support, and effective team communication

• Legal Compliance, Safety & Emergencies → Everything supervisors need to know to ensure a compliant, safe, and prepared workplace — including food safety, liquor and health compliance, workplace safety, staff breaks, and emergency response protocols

Instead of relying on inconsistent on-the-job training or hoping new leaders “figure it out” — you’ll hand them a professional guide that standardizes expectations, builds leadership skills, and ensures a smooth, consistent guest experience across every shift.

✔ Instant download (Word Format + PDF Preview)
✔ Fully customizable & easy to edit — tailor to your operation, branding, and local regulations
✔ Built on industry standards and professionally formatted
✔ Customization Guide included

Looking for more leadership tools? Click here for the Restaurant Manager Training Manual — or find both in the Complete FOH Operations Pack (save when you bundle).

Note: This is a standardized training tool and does not necessarily reflect the exact role breakdown or specific operational requirements for your restaurant. As every operation is unique, you’ll need to customize this document as applicable, and ensure compliance with your local employment, health, and liquor laws.